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July 16, 2026

New White Paper from Concentric, Customer-Focused Reliability Metrics: A Complement to System-Average Reporting

In a new publication from Concentric, Forrest Small explores how customer-focused reliability metrics can help utilities and regulators identify where service improvements are reaching customers and how metrics such as CEMI and CELID could help support targeted infrastructure investments.

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All views expressed by the author are solely the author’s current views and do not reflect the views of Concentric Energy Advisors, Inc., its affiliates, subsidiaries, related companies, or clients. The author’s views are based upon information the author considers reliable at the time of publication. However, neither Concentric Energy Advisors, Inc., nor its affiliates, subsidiaries, and related companies warrant the information’s completeness or accuracy, and it should not be relied upon as such.