Benchmarking and auditing are essential tools for enhancing utility processes, providing objective performance measurements that leadership can rely on. These practices enable organizations to assess their strengths and weaknesses in comparison to peer utilities.
Areas of expertise:
- Performance benchmarking
- Management audits
Concentric’s Utility Operations Team specializes in conducting utility performance benchmarking studies, which serve both internal assessments and ratemaking evaluations. Our approach involves collecting quantitative and qualitative data to create a structured hierarchy of metrics representing operations or processes. This in-depth analysis enables us to go beyond the high-level evaluations offered by other providers, which may only show overall performance relative to peers, allowing for a closer examination of sub-process performance drivers. By identifying the root causes of performance gaps, our trusted experts define appropriate strategies to address these issues, while providing an objective, quantifiable, and auditable evaluation of operational performance.
Our expertise encompasses conducting benchmarking studies and offering expert testimony for electric and gas utilities, assessing new generation costs, and evaluating overall industry performance. We also audit management and project selection processes to prepare clients for regulatory reviews and ensure adherence to project development best practices. We also serve as Independent Monitors for large capital projects, providing external oversight to review compliance and implement process improvements.
