As part of a statewide heat pump program for a consortium of New York investor-owned electric utilities, Concentric provided collaborative leadership and facilitation services to a group that included New York’s investor-owned utilities, New York State Energy Research and Development Authority (NYSERDA), and New York Department of Public Service Staff.
Heat pumps represent a vital and expanding opportunity for electric utilities and their customers in the clean, dual heating and cooling of spaces and water. Recent technology advancements have significantly improved the efficiency and capability of heat pumps—particularly in cold climates—enabling high performance, energy bill reductions, and greenhouse gas emission reductions.
Our support included working with the client team to draft and finalize several program filings, including a comprehensive Implementation Plan and Program Manual. These filings addressed a range of heat pump program design topics, including:
- Incentive Structure
- Technology Eligibility and Criteria (e.g., ground source heat pump systems, heat pump water heaters, cold climate air-source heat pump systems—both centrally ducted and ductless mini-split)
- Contractor Management
- Program Qualification and Application Requirements
- Quality Assurance and Control
- Marketing
